Clients Relations Officer – Field Based

General description

The Client Relations Officer will support sales and Business development Team in generating business.

Position Overview:

Key Responsibilities Sales

• Sell/Promote Cerba Lancet Uganda services as per the assigned target set.
• Meet set quantitative and qualitative targets
• Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution
• Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
• Adhere to the steps outlined from the selling skills tool.
• Organize appointment and meetings (e.g. CME’s, Round table meetings etc.) with all the various healthcare ecosystem staff.
• Ensure that there is a return on investment in sales activities
• Develop a territory action plan to execute with proficiently on the agreed upon targets.
• Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department

Marketing

• Promote marketing communications related to the various services we offer through the marketing material provided.
• Build & maintain relationships with key employees among our customers.
• Track and monitor the customer needs throughout their journey.
• Act as point of contact for compliments and complaints and manage appropriately.
• Ensure both the company and clients adhere to contract terms i.e. (SLA) Service Level Agreement.
• Attend company sponsored events such as doctor conferences and meetings.
• Contributing to the development of marketing strategies.
• Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.

Business development

• Reach out to customer leads through cold calling
• Advise clients on creating profitable business by advising on the policies around our Service Level Agreement’s.
• Ensure business continuity is carried out if there is a reassignment of territories. i.e. Co-ride with fellow CRO for proper handovers.

Other

• Maintain or update business databases to ensure correct and accurate information.

Competencies Required to do the job Technical Competencies:

• High level of numerical, analytical, conceptual, and problem-solving skills.
• Ability to influence, motivate and engage at all levels of the business.
• Detail orientated.
• Inspires and drives excellence in all aspects of work.
• Maintain confidentiality and integrity.
• Highly organised and flexible.

Behavioural Competencies:

• The ability to work autonomously and hold themselves accountable.
• Ability to work under pressure and meet set deadlines.
• Conflict management and dispute resolution capabilities
• Interact and communicate in a respectful manner taking into consideration the diverse cultures.

Qualifications

• Minimum holder of Bachelor’s Degree in Bio Chemistry or Science related degree
• Relevant experience.
• Class A Driving Permit
• Minimum of 1 to 2 Years Relevant Working Experience in Similar Role
• Willingness to work upcountry.

Application details

Interested candidates should submit their applications to CLA - Uganda HR uganda.hr@cerbalancetafrica.comuganda.hr@cerbalancetafrica.com ,not later than the 11th August 2026. Only online Applications shall be processed.

Applications must include the following information:

Copy of cv and qualifications, contact details, references, bio data, and expected salary package. 

Shortlisted candidates will undergo an Assessment test.